What Is an It Service Offering?
A frequently quoted but unattributed statistic is that where people are asked the question -‘what would you say was the principal difference between someplace where you received good service and somewhere you received bad support’ – at 70 percent of cases the response has been – ‘the mindset and behavior of the individual delivering the service’. Whether accurate or not, it seems likely that if we get it support Tunbridge Wells poor service from somewhere we are unlikely to purchase from this source .
It’s thus reasonable to presume that fantastic customer service does not involve the essence of the product (unless you have marketed a product as being something it is not) but also the quality of the people delivering the product or service, and also the experience the client has of buying your product or service.
It is also reasonable to presume that you know the difference between good and bad service and can place yourself in the client’s shoes when buying your product or service.
It should be relatively easy to set a record of thing you’ve purchased in the last couple of months and find out whether the experience you had of buying was good, bad or indifferent. Obviously a lot of purchasing and selling nowadays happens with no interaction of individuals (e.g. purchasing online ) and to the purposes of the exercise perhaps you should list those activities separately. Although it might appear simple, an appraisal of your own experience, coupled with placing yourself in the client’s shoes should provide you with plenty of information concerning the distinction between good and poor support.